Services

Monitoring System Services

The Global Services Department plays a vital role from product conception to product installation, and most importantly support and aftercare.

Overview

We deliver a focused services and support programme to our global network of customers and our goal is to ensure the success of your asset monitoring programme.

When starting a journey with a customer we focus on 3 key principles:

  1. Define: We work with you to define your business needs and expectations
  2. Deliver: We deliver to your expectations on time and when expected
  3. Drive: We ensure your monitoring technology is driving value for your business

We don’t simply fit, finish and forget, we are here to support you throughout your asset monitoring journey.

Camlin Energy People kelvatek

Dedicated Support Worldwide

We ensure each customer has a dedicated project manager, and their role is to ensure all aspects of your project are aligned to core business needs.

Project Management

The first step is Project Management, we take your order and transform this into a tangible product, ensuring as a business we deliver customer expectations.

Meeting expectations is key. Our field co-ordination team will work with you to conduct site surveys and information gathering to ensure your on-site requirements are met, including custom product configuration and detailed planning and scheduling, in line with customer network commitments. 

Ultimately, we wish to ensure the right product is delivered at the right time, to the right people.

The Customer Journey

From order to integration

1

Site Survey

Our field co-ordination team will work with you to conduct site surveys and information including on-site specifics, logistics, transformer details and collect all relevant information for bespoke hardware

2

Pre Installation Check

We will confirm all hardware has been received and provide detailed scheduling covering scope of work with our tech coordinator and field service engineer who will be attending the installation

3

Installation and Commissioning

Our team will work with you on installation and commissioning planning. Programmes are built to fit your needs. We can train your teams to complete installations, or we can manage the entire programme.

4

Post Installation Review

The Kelvatek aftersales team will reach out and check you are happy with the installation and commission service. We'll ensure the unit is performing and enquire on any additional actions or requests.

Customer Support Portal

Our partnership with you does not end when the unit is installed.  With the ever-changing energy sector, we are here to ensure that you have access to the latest improvements in asset monitoring technology. Our goal is to provide you with the tools you need to solve problems and access knowledge in real time about your assets.

Developed in partnership with our customers our support portal hosts a wealth of real-time information covering assets, work orders and technical support cases. Our customers can chat live with their dedicated Kelvatek Agent, get answers to questions in real time and access our knowledge centre for key learnings and information on best practice.

Support Portal

Learn More

To learn more about any of our other solutions or services, simply click below.

go to Transformer Monitoring

Transformer Monitoring

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go to Rotating Machines

Rotating Machines

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go to Circuit Breaker Testing

Circuit Breaker Testing

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Interested in finding out more about our Monitoring System Services?

Simply complete this enquiry form or call us on 028 9262 6989 (UK) to speak to a member of our team.