Services

Expert Services

Providing direct access to Kelvatek's unique expert knowledge on transformers and related monitoring solutions, we provide focused seminars and training to our customers aimed driving knowledge sharing and informing best practice

Overview

Asset managers need access to reliable information that is provided by state of the art monitoring systems. Knowledge is the key to ensuring correct decisions are made to ultimately drive the right actions. Our team of in-house experts are backed by decades of experience in transformer technology, starting from transformer design and factory testing, to theories of dissolved gas analysis, to partial discharges and bushings, tap changers and long-term experience from field activities and real customer use cases. Our range of expert services enables our customers to tap into this wealth on knowledge via 3 key areas;

  • Product training
  • Expert support
  • Academic seminars

Expert guidance

Product Training

Our product training sessions provide a clear understanding of the working principles of your monitoring system, its hardware operation and the handling of accompanying software. Furthermore, dedicated training enables customers to install and commission the system on their own, providing cost reduction and flexibility. We provide in-depth training on the following areas;

  • Principles & Operation: Principles & Operation training provide insights on the product methodology, it’s working principles and useful information on how to operate the system software.
  • Installation & Commissioning: This practical course provides the necessary knowledge on how to install & commission your transformer monitoring systems. The training applies in particular to those customers who prefer to manage their own installations.

Training Schedules

Export Support

Expert Support represents unlimited access to expert know-how on transformers and creates an exclusive platform for questions & answers while keeping efforts manageable and costs transparent.

Dedicated Account Manager

When partnering with Kelvatek, customers are allocated a dedicated Account Manager, who will work with them on additional support requirements and will manage any further steps, such as meetings between the customer and Kelvatek experts, on site visits or further investigations. Typical examples when expert support applies are:

  • “My monitor reports a DGA alarm on ethylene – is my transformer now on risk?”
  • “How can I display the transformer load in correlation with certain gases?”
  • “We are going to replace our bushings. How can we attach the TOTUS to the new test taps?”
  • “We recently had a network event – can you check if our transformer did not get damaged?”

Academic Seminars

Seminars create a convenient and open platform to share knowledge on general transformer related topics, independent from the monitoring technology itself. Our seminar program helps to increase knowledge and to exchange learnings between Kelvatek and attendees, improving sustainability and the decision making process for any modern asset manager.

Our seminars can be provided remotely through a web conference, or onsite at a customer’s local premises. Depending on the topic, the lecturer is typically represented by a senior product manager or a transformer expert.

Seminar Schedule
Seminar

Learn More

To learn more about any of our other solutions or services, simply click below.

go to Asset Monitoring Products

Asset Monitoring Products

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Transformer condition assessment

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Monitoring System Services

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Interested in finding out more about Expert Services?

Simply complete this enquiry form or call us on 028 9262 6989 (UK) to speak to a member of our team.