Sapient support

Offering 24/7/365 technical support and general assistance with LV network devices and fault management

Support when you need it most

Sapient is Kelvatek’s comprehensive suite of services that provides operational personnel with round-the-clock technical assistance to drive up the efficient operation of LV networks.

With over a century of collective experience, our engineering support team analyse data from devices in the field to deliver equipment installation support, reporting, cable route entry and tailored ‘Go-Locate’ fault notifications.

Sapient provides a clear and historical picture of circuits, including previous faults, secondary faults, fault type and other factors – helping the engineer attending on site to understand and remediate the problem more effectively.

Sapient Service Worker 1

Benefits

Icons coral 105 PPE hat

Helps engineers to work more safely and efficiently

Helping field engineers pin-point faults more quickly, safely and accurately.

All icons 105 part 2 Energy bolt

Keep customers on supply and improve quality of service

In 2020 alone, we helped over 225,000 households avoid power cuts.

Icons coral 105 Cog solution

Locate and repair faults before they go permanent

Contributing to a 338,000 hour reduction in the time customers are off supply.

Icons coral 105 Team

Personalised service

We quickly build up a rapport with customers to deliver a personalised, results-driven service.

Our experienced team can provide responsive and professional support with:

  • Installation and removal of LV devices
  • Responding to Go-Locate notifications
  • Investigation and repair of faults
  • Confirming cable history and network configuration
  • Equipment utilisation and deployment reports

Snoopi outside 2
A call to Sapient improves the chances of finding a fault by at least 15%.

What do our customers say?

We recently surveyed users of Sapient, with 100% of respondents agreeing that Sapient helps them do their job more efficiently.

View Sapient survey results

Supporting Network Operators

We’ve been working in collaboration with Network Operators across the UK & Ireland for over two decades to support their strategic goals and help them pivot successfully to a low carbon future.

Scottish and Southern Electricity Networks Colour Northern Powergrid Colour Northern Ireland Electricity Network Colour SP Energy Networks Colour ESB Networks Colour Electricity North West Colour

Contact our team at any time

To find out more information, request technical support or ask for general assistance, please get in touch with our expert team who are available 24/7.

SSEN S: 0118 324 4888

WPD: 0117 325 9777

SSEN N: 0173 870 1080

NIE: 028 9590 8383

UKPN: 0203 475 6600

SPM: 0151 318 0887

ENW: 0161 850 9080

SPD: 0141 280 7773

NPG: 0191 580 9080

General enquiries: [email protected]