Overview
We deliver a focused services and support programme to our global network of customers, and our goal is to ensure the success of your asset monitoring programme.
- Define: We work with you to define your business needs and expectations.
- Deliver: We deliver to your expectations on time and when expected.
- Drive: We ensure your monitoring technology is driving value for your business.
Dedicated support
We ensure each customer has a dedicated project manager, and their role is to ensure all aspects of your project are aligned to core business needs. Ultimately, we ensure the right product is delivered at the right time time, to the right people.
The customer journey
Site survey
Our field co-ordination team will conduct site surveys to gather information including on-site specifics, logistics and transformer details.
Pre-installation
We will provide detailed scheduling with our technical coordinator and field service engineer who will be attending the installation.
Installation
We can train your teams to complete installations, or we can manage the entire programme from start to finish.
Post-installation
Our aftersales team will ensure the unit is performing and enquire on any additional actions or requests.
Customer support portal
Our partnership does not end when the unit is installed. Developed with our customers, our support portal hosts a wealth of real-time information, covering assets, work orders and technical support cases. Our customers can chat live with a dedicated agent, access our knowledge centre for key learnings and information on best practice.
