Overview
With over a century of collective experience, our incident support team analyses data from Camlin Energy and third-party devices, as well as external data sources such as Smart Metering Data and OneNetwork. This enables us to deliver comprehensive equipment installation support, detailed reporting, cable route entry, and tailored fault notifications.
We offer a clear and historical overview of circuits, including previous and secondary faults, fault types, and other relevant factors, allowing on-site engineers to understand and remediate problems more effectively.
0118 324 4888
Scottish and Southern Electricity Networks – South
0173 870 1080
Scottish and Southern Electricity Networks – North
0203 475 6600
UK Power Networks
0161 850 9080
Scottish Power Electricity North West
0117 325 9777
National Grid Electricity Distribution
028 9590 8383
Northern Ireland Electricity Networks
Benefits
1
Enhanced safety & efficiency
Helping field engineers pin-point faults more quickly, safely, and accurately – reducing the time spent on site.
2
Improved quality of service
During the first period of ED2, we have helped 324,279 consumers from experiencing power cuts by restoring supply in less than 3 minutes.
3
Resource efficiency gains
Prioritises work in a resource-constrained environment and shifts towards a proactive work approach.
4
Personalised & trusted service
We quickly build up a rapport with field teams to deliver a trusted, personalised and results-driven service.
Our experienced team provides responsive and professional support with:
- Installation and removal of devices
- Responding to fault notifications
- Investigation and repair of faults
- Providing additional information on overhead fault types
- Confirming cable history and network configuration
- Equipment utilisation and deployment reports
- Interaction and support for the control room as well as on-site engineers
- Fleet management of fault location devices
- Fault-finding best practice
A call to Camlin Energy's Incident support service improves the chances of finding a fault by at least 15%.
What do our customers say?
We recently surveyed users of our Incident support service, with 100% of respondents agreeing that service helps them do their job more efficiently.
Supporting Network Operators
We’ve been working in collaboration with Network Operators across the UK & Ireland for over two decades to support their strategic goals and help them pivot successfully to a low carbon future.
