Access your information

As a valued customer to Camlin, we want to ensure you have access to key pieces of information about your solution. We have put together a knowledge centre for you covering key information and knowledge areas. The following has been included;

  1. Software & data points: Guide to Camlin’s software platform included with your solution, downloading data & alarm setting
  2. Installation & operation: Instruction manuals for installation, operation & maintenance of your Camlin monitoring solution

To access any of these areas simply click the link blow, and use the login details sent to you in your onboarding email.

Access

The next steps in your journey with Camlin

The Camlin Global Services Department plays a vital role from product conception to product installation, and most importantly support and aftercare. We don’t simply fit, finish and forget, we are here to support you throughout your asset monitoring journey.

1

Site Survey

Our field co-ordination team will work with you to conduct site surveys and information including on-site specifics, logistics, transformer details and collect all relevant information for bespoke hardware

2

Pre Installation Check

We will confirm all hardware has been received and provide detailed scheduling covering scope of work with our tech coordinator and field service engineer who will be attending the installation

3

Installation and Commissioning

As scheduled with your team, Camlin will complete installation and commissioning of your monitoring solution. All details will be logged and a service report sent to you for your records

4

Post Installation Review

The Camlin aftersales team will reach out and check you are happy with the installation and commission service. We'll ensure the unit is performing and enquire on any additional actions or requests

Camlin Knowledge Sharing

We want to make sure you are kept up to date with expert insights and advice from the Camlin team. Here you can access our catalogue of customer case studies, webinar sessions & papers.

Meet the LCRA Generation Project Team

Holly Eastwood - Customer Experience Manager

Holly Eastwood Customer Experience Manager

[email protected]

Ferhat. S Demirci - Project Manager

Ferhat. S Demirci Project Manager

[email protected]

Stephen Durham - Technical Co-Ordinator

Stephen Durham Technical Co-Ordinator

[email protected]